Patient-centered data has taken center stage as the primary means of measuring effectiveness in healthcare delivery. Morrison knows that patient reports regarding satisfaction with care and services are, in many ways, as important as clinical health measures. As a specialist, Morrison operates along with hospitals in the extremely competitive satisfaction environment.

• Corporate Resources & Training
  Teams of dedicated facilitators ensure Morrison team members are focused on effective visitation, service recovery and developing strong nursing relationships.
  
  
• Press Ganey, Satisquest, Gallup, PRC…
  Regardless of the survey tool, Morrison is dedicated to achieving high levels of patient satisfaction. Surveys are tabulated and patient satisfaction levels are displayed by category on a specially designed Patient Satisfaction Scale posted in the food service department.
  
  
• Patient Focused Programs
  Focused on in-room patient interaction, Morrison has developed and launched Dining On Call™ room service, Catering To You™ personalized dining, Classic Puree™, and our Guest Menu program.
  
  
• The Morrison Statisfaction Report™
  The Morrison Statisfaction Report™ is an exclusive newsletter from the Morrison Patient Satisfaction team designed to share best practices and insights about this critical business issue.